The Client Perspective Consultancy
A tailored client retention solution designed for impact at every level of a private practice career
What we do
With over 15 years of legal experience in both private practice and in-house, as well as two years as a Chief of Staff, Emma Norman provides a unique understanding of both what clients want and how law firms operate. Our goal is to help law firms better serve their clients, by building the law firm's bench of talent and retaining the client and their work.
Three service streams
From first-year fundamentals, to partnership track, to parnter-level advisory - helping your talent and firm stand out in a world where human skills matter more every day.
Client Service Foundations
The habits that should be instilled from day one but often are not. Addressing the practical, behaviroual and fundamentals of client service before poor habits become entrenched. Perfect for those up to 3 PQE level.
Client Retention & Deepening Relationships
Designed for senior or managing associate who are already technically excellent and have fundamental client skills - but who are now being assessed on whether they can build and sustain client relationships.
Client Intelligence
Helping partners to have honest conversations with key clients, and translating those into actionable outputs. I can help partners structure conversations, read between the lines of what is (and isn't) being said, and action the findings.
Get in Touch
info@cpconsulting.co.uk